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University employees still dealing with incorrect pay

 by Sarah Owen
 published on Thursday, October 4, 2007

<b>BETTER LATE THAN NEVER:</b> Criminal justice junior Susie Beltran makes sure her late paycheck is accurate at the team shop while work colleague Lindsey Curley, a theater freshman, looks on. /issues/news/702093
Branden Eastwood / THE STATE PRESS
BETTER LATE THAN NEVER: Criminal justice junior Susie Beltran makes sure her late paycheck is accurate at the team shop while work colleague Lindsey Curley, a theater freshman, looks on.
 

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Despite guarantees from ASU officials that all payroll issues would be resolved by the end of last month, employees are still experiencing problems with their paychecks.

Shirley Carr, a Human Resources communication coordinator, said she couldn't give specific numbers regarding the percentage of employees who are still receiving inaccurate paychecks.

"But payroll is getting progressively better," she said. "Each month, we have better numbers."

Carr said she could not specify the number of people affected.

The trouble with payroll began in July, when the University rolled out OASIS, a new operating system. PeopleSoft, a part of OASIS, started managing payroll for the University at the same time.

Employee paychecks were immediately affected with approximately 3,000 staffers receiving paychecks in amounts that were either too high or too low, or no paycheck at all.

Carr said Human Resource officials requested the assistance of ASU police officers the first payday the system was implemented.

"Basically, we wanted to be sure that we were prepared for crowd control and traffic congestion that we were anticipating," she said in an e-mail. "We didn't experience any incidents when officers were on-site, and don't anticipate any incidents in the near future."

Matthew McElrath, associate vice president of Human Resources, said in August that he hoped to have all issues resolved by the first week of September.

But Susie Beltran, a criminal justice junior, said as of last Friday she still had not received one accurate paycheck.

"The day of my paycheck, I just don't get paid," she said. "And since there was a problem for the last one, it creates a problem for the next one."

ASU President Michael Crow told the Arizona Board of Regents, the school's governing board, last Friday that checks were being issued to remedy inaccurate paychecks.

Carr added that employees who received an incorrect amount are being issued a corrected check within 48 hours.

But Beltran said that's not the case.

She said she has received her paychecks up to a week late and only after arguing with Human Resources.

"I was in their office from 10 a.m. to 4 p.m. waiting for a check," she added. "I told them, 'you can close, you can call the police, I'm not leaving.'"

But Beltran said it still took more than 48 hours to receive her check.

Beltran said she has had to borrow money from her mother to pay her rent, her car payment and her phone bill.

"What am I going to do?" she said. "I'm not going to have a place to live. It angers you, because you can't do anything."

But, despite the lingering problems with the new system, officials remain positive.

"Our feeling is we're pretty much over the hump," Carr said. "I believe that the vast majority of problems with getting people paid are behind us."

Reach the reporter at sarah.g.owen@asu.edu.



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